Privacy Policy

Smooth Lane ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smooth-lane.com or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information such as name and email address
• Service preferences and booking details
• Communications you send to us including messages and feedback
• Dietary requirements and preferences relevant to our culinary services

We automatically collect certain information when you visit our website:

• Device information including browser type and operating system
• IP address and general location data
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and communicate with you about your inquiries
• Send you updates about our services with your consent
• Analyse website usage to improve user experience
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• With your consent or at your direction
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Data portability in certain circumstances

Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 42 Harbour Street, Sydney NSW 2000, Australia