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Terms of Use

Last updated: January 2024

Welcome to Smooth Lane. These Terms of Use ("Terms") govern your access to and use of our website smooth-lane.com and our culinary services. By accessing our website or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you do not agree to these Terms, please do not use our website or services.

Our Services

Smooth Lane provides culinary services including cooking classes, private chef experiences, catering, meal prep consultation, corporate team building, and recipe development. Service descriptions, pricing, and availability are subject to change without notice.

Bookings and Payments

Booking Process

Inquiries submitted through our website do not constitute confirmed bookings. A booking is confirmed only after we respond to your inquiry and both parties agree on the service details, date, and price.

Pricing

All prices are listed in Australian Dollars (AUD) and are subject to change. The price quoted at the time of booking confirmation is the price you will be charged. Additional costs may apply for services outside standard coverage areas or for special requests.

Payment Terms

Payment terms vary by service type and will be communicated at the time of booking. Generally, a deposit may be required to secure your booking, with the balance due before or on the day of service.

Cancellation Policy

Cancellation terms depend on the service booked:

  • Cancellations more than 7 days before the scheduled service: Full refund minus administrative fee
  • Cancellations 3-7 days before: 50% refund
  • Cancellations less than 3 days before: No refund

We reserve the right to cancel or reschedule services due to unforeseen circumstances. In such cases, you will receive a full refund or the option to reschedule.

Your Responsibilities

When using our services, you agree to:

  • Provide accurate information about dietary requirements, allergies, and preferences
  • Ensure a safe and suitable environment for in-home services
  • Inform us of any relevant health or safety concerns
  • Treat our staff with respect and courtesy
  • Pay for services as agreed

Allergies and Dietary Requirements

While we take great care to accommodate dietary requirements and allergies, we cannot guarantee a completely allergen-free environment. It is your responsibility to inform us of all allergies and dietary restrictions before any service. You assume responsibility for verifying that dishes are suitable for your dietary needs.

Intellectual Property

All content on our website, including text, graphics, logos, images, and recipes, is the property of Smooth Lane or our licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.

Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Transmit viruses or malicious code
  • Collect user information without consent
  • Interfere with the proper functioning of the website

Limitation of Liability

To the fullest extent permitted by law:

  • Our website and services are provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability for any claim shall not exceed the amount you paid for the relevant service

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify and hold Smooth Lane, its officers, employees, and agents harmless from any claims, damages, or expenses arising from your use of our website or services, your violation of these Terms, or your violation of any rights of another party.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for the content or practices of any linked websites.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to These Terms

We may modify these Terms at any time by posting the revised version on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms, please contact us:

Smooth Lane
Email: [email protected]
Address: 42 Harbour Street, Sydney NSW 2000, Australia